Politique de remboursement
RETURNS POLICY
All of our products come with a 14 days money-back guarantee.
We are happy to offer an exchange or a refund, for an unwanted item provided an item is returned to us unused, in its original condition with undamaged original packaging, within 14 calendar days of receipt.
Please note Return costs are borne by the customer.
- You can cancel anytime before your order is shipped, and receive a full refund
- Once you have received your order, you must contact us and notify us of your intention to return the goods within 14 days
- Goods must be returned to our warehouse address (4 Rue du Temple de Mercure, 63870 Orcines, France.)
- Goods must be returned unused and undamaged, complete with all accessories and in the original and undamaged packaging
- Do not deface or write on the product packaging
- A refund will be issued for eligible returns within 7 working days, subject to any deductions which may apply
- We reserve the right to make deductions from any refund amount to cover shipping, taxes, customs charges or other costs in the following circumstances:
- Where the goods are returned as unwanted or non-faulty (20% restocking fee)
- Where no one has been available to accept the delivery
- Where the goods have been refused at the time of delivery
Special Order products which have been manufactured or imported to order are not eligible for returns or refunds unless faulty.
Your statutory rights are unaffected.
DAMAGED OR FAULTY GOODS
If you receive your goods and they have been damaged in transit you must sign for them as DAMAGED. If you open them and find they are faulty we’ll be happy to accept them back and send a replacement, or refund you in full. In these circumstances, you must:
- Report and Sign for them as damaged to the courier Within 24hrs
- Report them as damaged, with details and pictures to: apux@apexadventure.eu Within 48hrs
Contact us immediately and we will make the necessary arrangements on your instruction.
Your statutory rights are unaffected.