Refund policy

RETURNS POLICY

All of our products come with a 14 days money-back guarantee.

We are happy to offer an exchange or a refund, for an unwanted item provided an item is returned to us unused, in its original condition with undamaged original packaging, within 14 calendar days from the day you (or a third party indicated by you, other than the carrier) receive the goods.

Please note Return costs are borne by the customer.

  1. You can cancel anytime before your order is shipped, and receive a full refund
  2. Once you have received your order, you must notify us of your intention to return the goods within 14 days. You may do this by contacting us using the details provided on our website or by using our online return request.
  3. Goods must be returned to our warehouse address (4 Rue du Temple de Mercure, 63870 Orcines, France.)
  4. Goods must be returned unused and undamaged, complete with all accessories and in the original and undamaged packaging. Our products are delivered in premium protective packaging which forms part of the product; please take care when opening it and keep all internal protections for any possible return.
    • Do not deface or write on the product packaging
  5. A refund will be issued for eligible returns within 7 working days of receipt and inspection of the returned goods, subject to any deductions which may apply as set out below.

  6. We reserve the right to make deductions from any refund amount to cover shipping, taxes, customs charges or other costs in the following circumstances:

    • Where no one has been available to accept the delivery

    • Where the goods have been refused at the time of delivery

    In addition, in line with applicable consumer law, we reserve the right to make a deduction from the refund to reflect any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods (for example, as you would be allowed to do in a physical shop). This may include, in particular, situations where:

    • The goods have been used, mounted or otherwise show signs of use beyond a simple inspection

    • The original packaging or internal protections have been opened or damaged so that the product can no longer be resold as new

    • Accessories, components or documentation are missing or damaged

    In serious cases, where the goods are returned used or significantly damaged, the deduction may be substantial and can be up to the full price of the item.

    Special Order products which have been manufactured or imported to order are not eligible for returns or refunds unless faulty, in accordance with the exceptions provided by applicable consumer law.

    Your statutory rights are unaffected.

    DAMAGED OR FAULTY GOODS

If you receive your goods and they have been damaged in transit you must sign for them as DAMAGED. If you open them and find they are faulty we’ll be happy to accept them back and send a replacement, or refund you in full. In these circumstances, you must:

  • Report and Sign for them as damaged to the courier Within 24hrs
  • Report them as damaged, with details and pictures to: support@apexadventure.eu Within 48hrs

Contact us immediately and we will make the necessary arrangements on your instruction.

Your statutory rights are unaffected.

 

To request a return or cancellation, please log in to your account here.